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Frequently Asked Questions

  • Which hotel brands are managed by Parador Hotels & Resorts?

Parador Hotels & Resorts manages several hotel brands tailored to various guest segments, namely Atria Hotel (4-Star), Vega Hotel (3-Star), Fame Hotel (2-Star), and Starlet Hotel (1-Star / Economy).

  • Where are Parador Hotels located in Indonesia?

Parador Hotels are strategically located across various key areas in Indonesia, including Gading Serpong, Tangerang, Magelang, Malang, and Bali. Their portfolio features several distinct brands: Atria Hotel, Vega Hotel, Fame Hotel, and Starlet Hotel.

  • Is it cheaper to book through the Parador official website?

Yes. Booking through the Parador official website generally offers more competitive rates compared to other platforms, along with additional benefits such as exclusive promos and greater booking flexibility.

 

  • Does Parador Hotels provide meeting facilities?

Yes. Parador Hotels, particularly the Atria Hotel brand, offers comprehensive MICE (Meeting, Incentive, Conference, and Event) facilities. These include fully equipped meeting rooms and Grand Ballrooms designed to host business functions, conferences, and weddings.

  • Do Parador hotels provide airport shuttle services?

Yes. Parador hotels—including Atria Hotel Gading Serpong, Atria Residences Gading Serpong, Atria Hotel Magelang, Atria Hotel Malang, Vega Hotel Gading Serpong, Fame Hotel Gading Serpong Tangerang, Fame Hotel Sunset Road Kuta Bali, Starlet Hotel Serpong Tangerang, Starlet Hotel Airport Tangerang, and Starlet Hotel BSD City Tangerang—provide airport shuttle services, particularly for those in the Tangerang area traveling to the International Airport. Availability and rates can be confirmed directly with the respective hotel.

  • Are Parador hotels suitable for family vacations?

Yes. Parador hotels are highly family-friendly, featuring facilities such as swimming pools, a diverse breakfast selection, and comfortable rooms. Additionally, they are strategically located near major shopping centers and popular tourist attractions.

  • What are the check-in and check-out times at Parador hotels?

Check-in begins at 2:00 PM (14:00) and check-out is until 12:00 PM (noon). Requests for early check-in or late check-out are subject to room availability.

  • Do Parador hotels provide breakfast?

Yes. All Parador hotels, with the exception of Starlet Hotel, provide breakfast featuring a selection of local and international dishes, depending on the specific brand and hotel type.

  • Does Parador accept non-cash payments?

Yes. Parador hotels accept payments via debit cards, credit cards, and other digital payment methods, in accordance with each hotel’s specific policy.

  • How can I contact Parador customer service?

You can reach us through our official website at parador-hotels.com or contact the hotel directly for further information and assistance.

  • Does Parador Hotels provide wedding venues?

Yes. Parador Hotels specifically the Atria Hotel Gading Serpong, Vega Hotel Gading Serpong, Fame Hotel Gading Serpong, Atria Hotel Malang, and Atria Hotel Magelang brands offer wedding venues with a capacity of up to 1,500 guests in their Grand Ballrooms, along with professional services tailored to various wedding concepts.

  • Does Parador Hotels offer all-inclusive wedding packages?

Yes. Parador Hotels offers comprehensive wedding packages that include the venue, catering services, decorations, and technical support, all of which can be customized to meet your specific needs.

  • Does Parador Hotels accommodate traditional and international weddings?

Absolutely. Parador Hotels is highly experienced in hosting a wide range of wedding concepts, including traditional Indonesian ceremonies, international weddings, and modern or intimate celebrations.

  • How can I book a wedding or schedule a venue tour at a Parador hotel?

You can get in touch with us through our official website at parador-hotels.com or contact the hotel directly for further information and assistance with your booking or site visit.

  • What types of events can be held at Parador hotels?

Parador hotels can accommodate a wide range of events, including corporate meetings, conferences, seminars, training sessions, social gatherings, product launches, and other functions tailored to your specific requirements.